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Off Campus Access: Troubleshooting Tips

Quick Fixes

The following tips will fix many of the errors that come up with linking to online library resources.

Please report a problem, or contact us for help if these tips fail to resolve the problem.

Check these things first:

If you get an error or hit a pay-wall:

  • Use the Library Catalog to confirm that we have the online resource.
    • For journal articles, check that the article's volume is part of our subscription.
  • Try a different browser
  • Try accessing another library database. Can you get into one database but not another? (This can help determine if there is a problem with your MultiPass or with a particular database.)
  • Clear your browser's cache and/or restart your browser.

 

Additional things you can try to fix the problem:

Update your browser

Library online resources are not always compatible with all browsers or versions of browsers. As browsers update frequently, it is always a good idea to check that you are using the latest version of a browser. Many database platforms do not support versions that are older than Internet Explorer 9, Firefox 13, Google Chrome 18, or Safari 5.

Install Adobe Acrobat Reader

Some resources require Adobe Acrobat Reader, which is a free and trusted standard for viewing, printing, and annotating PDFs.

Enable Cookies and JavaScript

If pages don't display correctly, verify that cookies and JavaScript are enabled in your browser

 

Make sure you went through the Libraries' web page to access the resource

When you go through the Libraries' web page, you are authenticated either by logging in with your Mines MultiPass, or by using an on-campus computer or on-campus provided wireless connection. If you are off-campus and go directly to a database or resource web page (JSTOR, EBSCOhost, Web of Science, etc.), the provider will not know that you are a Mines user and may not allow you to access the subscribed content on their site. Before submitting an interlibrary loan request or paying to get access to an article, please try one of the following options:

  • Search for your article or journal title in the Catalog or browse to the database you want from the Databases A-Z List.
  • Install and use the Mines proxy bookmark, which is a bookmark you install in your browser that will pass you through Mines's authentication process.